{"id":108,"date":"2026-06-17T07:26:12","date_gmt":"2026-06-17T07:26:12","guid":{"rendered":"https:\/\/stage.shaunsocial.com\/php82\/fanelo-site\/?page_id=108"},"modified":"2026-06-17T07:26:18","modified_gmt":"2026-06-17T07:26:18","slug":"support-policy","status":"publish","type":"page","link":"https:\/\/stage.shaunsocial.com\/php82\/fanelo-site\/support-policy\/","title":{"rendered":"Support Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Fanelo provides Support Service for customers with current Support Service Contracts. To ensure you are setup for success, Support Service is automatically included with license purchase of our products for 1 \u2013 3 months. Additional month to month Product Support can be purchased as needed after the initial period expires.Scope of Fanelo\u2019s Support Service is shown below. Please allow up to 1-2 business days for us to respond to your Support Request. If you are not sure your issues is covered by Fanelo\u2019s Support Service, send us a Support Request anyways as we will be glad to help!<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Issues Supported:<\/th><th>Issues Requiring Special Terms:<\/th><\/tr><\/thead><tbody><tr><td>Problems or defects in the software*<\/td><td>Feature enhancements or changes to the product design<\/td><\/tr><tr><td>Installation, license activation, and download assistance<\/td><td>Integration with external software from third party vendors<\/td><\/tr><tr><td>Basic con\ufb01guration and \u201chow-to\u201d questions<\/td><td>Custom development or integrations<\/td><\/tr><tr><td>Access to major and minor releases (Code changes limited for Software Update Subscription)<\/td><td>Assistance with product\u2019s source code modi\ufb01cation<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">*A defect is de\ufb01ned as a veri\ufb01able and reproducible software problem or user documentation error that causes a failure of Fanelo\u2019s unmodi\ufb01ed software product(s) to operate substantially in accordance with applicable end user documentationIssues Requiring Special Terms not supported under Support Service Contract can be done using our Development Service. Please inquire about it by submitting a Support Request. There are other Support Resources available for Customers with licensed products. Even without current Support Service Contracts, customers will likely to \ufb01nd answers to their issues in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00a0Fanelo Community<\/li>\n\n\n\n<li>Knowledge Base<\/li>\n\n\n\n<li>Video Channel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fanelo provides Support Service for customers with current Support Service Contracts. To ensure you are setup for success, Support Service is automatically included with license purchase of our products for 1 \u2013 3 months. Additional month to month Product Support can be purchased as needed after the initial period expires.Scope of Fanelo\u2019s Support Service is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Policy - Fanelo Site<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stage.shaunsocial.com\/php82\/fanelo-site\/support-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Policy - Fanelo Site\" \/>\n<meta property=\"og:description\" content=\"Fanelo provides Support Service for customers with current Support Service Contracts. To ensure you are setup for success, Support Service is automatically included with license purchase of our products for 1 \u2013 3 months. 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